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Alerts

Contents

This article provides a list of alerts that appear in the Innomesh Portal Hotlist, along with their trigger condition, severity, whether they provide a grace period (a period during which the alert is not surfaced to the user if the alert is auto-resolved), and any related comments.

For more information on the Innomesh Portal Hotlist, click here.

Innomesh Environment & Edge Compute Host Alerts

Host CPU alerts have been updated with a 2-minute threshold to prevent one-off spikes from triggering critical alerts.

Alert NameTrigger ConditionSeverityGrace PeriodAuto ResolvesComments
Host StorageWhen the edge compute server’s local disk usage exceeds 80%.MediumYesYes 
Host StorageWhen the edge compute server’s local disk usage exceeds 90%.CriticalYesYes 
Host MemoryWhen the edge compute server’s memory usage exceeds 80%.MediumYesYesInnomate recommends that edge compute host memory usage should not exceed 80%.
Host MemoryWhen the edge compute server’s memory usage exceeds 90%.CriticalYesYesInnomate recommends that edge compute host memory usage should not exceed 80%.
Host CPUWhen the Innoedge server’s CPU usage exceeds 80%.MediumYesYes 
Host CPUWhen the edge compute server’s CPU usage exceeds 90%.CriticalYesYes 
Host HealthWhen Innomesh detects that an edge compute server is unhealthy. This occurs if the server fails to respond to service status “pings” from the edge compute 3 times consecutively.CriticalNoYesIn an HA (high availability) setup, this will trigger an automatic host rotation, and the issue will automatically resolve itself.
LicensingWhen the number of rooms exceed the number of Innomesh room licences. CriticalYesYesInnomesh room licences are set based on your Innomesh subscription, and are unrelated to Crestron VC-4 licences. They represent a “soft” limit which do not impact your ability to onboard rooms or operate existing rooms. However, Innomate may contact you to discuss options for adjusting your subscription so that it better matches your requirements.
Alert InfluxWhen a high influx of low, medium or high severity alerts are detected.CriticalNoYesA high influx of low, medium or high alerts usually point to an environment-wide outage, such as a network outage, which constitutes a critical issue that requires immediate attention.

Room Alerts

Alert NameTrigger ConditionSeverityGrace PeriodComments
Room HealthWhen Innomesh detects a room is unhealthy. This occurs when a room fails to respond to 5 ping requests from Innomesh.CriticalYes 
User Interface UnhealthyWhen a Space CE touch panel (either HTML5 or VC-4 Gateway) is detected to be disconnected from the room.HighYes
Gateway Device ConnectionWhen a VC-4 Gateway device is reported to be disconnected or offline.HighYes
Room MemoryWhen a room’s memory usage exceeds 400MB of the total available memory on the server.LowYesThis usually points to a fault in the room’s runtime instance, and requires a room restart to resolve. It has no short term impact on room operations, but may result in the server eventually running out of memory.
Room MemoryWhen a room’s memory usage exceeds 600MB of the total available memory on the server.MediumYesThis usually points to a fault in the room’s runtime instance, and requires a room restart to resolve. It has no short term impact on room operations, but may result in the server eventually running out of memory.
Room CPU When a room’s CPU usage exceeds 6% utilisation (Space CE) or 20% utilisation (Space VC)MediumYes
Room CPU When a room’s CPU usage exceeds 12% utilisation (Space CE) or 25% utilisation (Space VC)HighYes
Room StuckWhen Innomesh detects that a room is stalled within Crestron VC-4 (stuck in the “Starting” state).CriticalNoThis is a Crestron VC-4 fault that renders the room controls not able to function, and requires a VC-4 service restart. Innoguard will be on hand to orchestrate this process to minimise service disruptions.
Device Set HealthWhen a “device set” in a room becomes unhealthy. MediumNo“Device sets” are used in some tenancies to define groups of devices that operate as one, such as a trolley display comprising of a screen and a decoder.
Room Has Undocked MicrophonesWhen one or more microphones are undocked while the room is powered off.LowYesThis may indicate a misplaced microphone in the room. Note: this alert is only available for selected make and models of microphone docking stations.

Device Endpoint Alerts

Alert NameTrigger ConditionSeverityGrace PeriodComments
Endpoint Connection/
Responding		When a high criticality Crestron native endpoint device is reported as disconnected.HighYesHigh criticality Crestron native endpoints include touch panels, NVX encoders and decoders and HDMI switchers.
Endpoint Connection/ RespondingWhen any other Crestron native endpoint device is reported as disconnected.MediumYes 
Endpoint CommunicationWhen a high criticality endpoint device reports as not communicating, based on its polling cycle.HighYesHigh criticality third party devices include display devices (Projector / LCD), DSPs, Matrixes, Switchers, Recorders, PDUs, AV network switches.
Endpoint CommunicationWhen a low criticality endpoint device reports as not communicating, based on its polling cycle.LowYesLow criticality third party endpoints include people counting cameras and IP clocks.
Endpoint CommunicationWhen any other type of endpoint device reports as not communicating, based on its polling cycle.MediumYes 
Endpoint Not ReachableWhen Innomesh Sight fails to connect to a device.LowNo
Endpoint Not AuthenticatingWhen Innomesh Space or Sight fails to authenticate to a deviceLowNoThis alert is triggered by incorrect device credentials.
Endpoint Lamp HoursWhen a projector device is detected to be nearing its lamp life threshold.LowNoDifferent projector models have different lamp life thresholds. Please refer to the “Projector Lamp Life Thresholds” section below.
Endpoint TemperatureWhen an endpoint device has exceeded its recommended operating temperature.LowNoDifferent endpoint devices have different temperature thresholds. Please refer to the “Device Endpoint Temperature Thresholds” section below.
Endpoint Battery LevelWhen the battery level for a device endpoint (usually a wireless microphone) has dropped below 20%.MediumYes 
Endpoint Battery ErrorWhen the battery for a device endpoint (usually a wireless microphone) is reporting an error.MediumYes 
Peripheral is not connectedWhen a peripheral device is disconnected from the host device.LowYesA “peripheral” is a device that is hosted off, and monitored through, another device. Examples include USB cameras for Microsoft Teams Rooms, speakers that are connected via DSPs, etc.
Q-Sys CPU usageWhen a Q-Sys device CPU usage exceeds 80%.MediumYesThis is only available if Q-Sys integration is enabled for the tenancy.
Q-Sys memory usageWhen a Q-Sys device memory usage exceeds 80%.MediumYesThis is only available if Q-Sys integration is enabled for the tenancy.
Q-Sys disk usageWhen a Q-Sys device disk usage exceeds 80%.MediumYesThis is only available if Q-Sys integration is enabled for the tenancy.
Q-Sys Grandmaster clock conflictWhen a Q-Sys Grandmaster clock conflict is detectedHighYesThis is only available if Q-Sys integration is enabled for the tenancy.

Projector Lamp Life Thresholds

If a specific model in use is not listed, it will default to the manufacturer default value called “DEFAULT” below. If a projector not covered by any manufacturer below it will default to 1,500 hours.

MakeModelLamp Hour Replacement Alert Trigger
EpsonDEFAULT3,000
EpsonEB-1410Wi3,100
EpsonEB-1420Wi3,600
EpsonEB-1430Wi3,600
EpsonEB-1450Ui4,600
EpsonEB-1460Ui4,600
EpsonEB-14103,100
EpsonEB-14203,600
EpsonEB-14303,600
EpsonEB-14504,600
EpsonEB-14604,600
EpsonEB-147017,500
EpsonEB-1470UI17,500
EpsonEB-G5450WU1,600
EpsonEB-G6900WUNL1,600
EpsonEB-G6900WU1,600
EpsonEB-L610U17,500
EpsonEB-L730U17,500
EpsonEB-Z8450WU2,100
EpsonEB-Z9900W2,100
EpsonEB-Z10000UNL1,600
EpsonEB-Z10000U1,600
EpsonEB-Z10005UNL1,600
EpsonEB-Z10005U1,600
EpsonEB-Z11000W1,600
NECDEFAULT3,000
NECPA500X2,700
NECPA500U2,700
NECPA550W2,700
NECPA600X2,700
NECPA6222,700
NECPA622U2,700
NECPA6723,600
NECPA672W2,700
NECPH10001,600
NECPH1000U1,600
NECNP11501,800
NECNP12501,800
NECNP22501,800
NECNP31501,800
NECNP32501,800
NECNP3250W1,800
NECPX803UL20,000
PanasonicDEFAULT6,000
PanasonicPT-RZ570W20,000
PanasonicPT-RZ570B20,000
PanasonicPT-RZ66020,000
PanasonicPT-RZ660BT20,000
PanasonicPT-RZ660BD20,000
PanasonicPT-RZ660WD20,000
PanasonicPT-RZ660LBD20,000
PanasonicPT-RZ660LWD20,000
PanasonicPT-RZ660BA20,000
PanasonicPT-RZ660B20,000
PanasonicPT-RZ660WA20,000
PanasonicPT-RZ660LBA20,000
PanasonicPT-RZ660LB20,000
PanasonicPT-RZ660LWA20,000
PanasonicPT-RZ660B20,000
PanasonicPT-RZ660W20,000
PanasonicPT-RZ660LB20,000
PanasonicPT-RZ660LW20,000
PanasonicPT-RZ77020,000
PanasonicPT-RZ770BT20,000
PanasonicPT-RZ770BD20,000
PanasonicPT-RZ770WD20,000
PanasonicPT-RZ770LBD20,000
PanasonicPT-RZ770LWD20,000
PanasonicPT-RZ770BA20,000
PanasonicPT-RZ770B20,000
PanasonicPT-RZ770WA20,000
PanasonicPT-RZ770LBA20,000
PanasonicPT-RZ770LB20,000
PanasonicPT-RZ770LWA20,000
PanasonicPT-RZ770B20,000
PanasonicPT-RZ770W20,000
PanasonicPT-RZ770LB20,000
PanasonicPT-RZ770LW20,000
PanasonicPT-RZ120B20,000
PanasonicPT-RZ120W20,000
PanasonicPT-RZ120LB20,000
PanasonicPT-RZ120LW20,000
PanasonicPT-FRZ5020,000
PanasonicPT-FRZ50BT20,000
PanasonicPT-FRZ50BD20,000
PanasonicPT-FRZ50B20,000
PanasonicPT-FRZ50W20,000
PanasonicPT-RZ67020,000
PanasonicPT-RZ670BD20,000
PanasonicPT-RZ670BDJ20,000
PanasonicPT-RZ670LBD20,000
PanasonicPT-RZ670LBDJ20,000
PanasonicPT-RZ670WD20,000
PanasonicPT-RZ670LWD20,000
PanasonicPT-RZ670BT20,000
PanasonicPT-RZ670B20,000
PanasonicPT-RZ670WD20,000
PanasonicPT-RZ670LB20,000
PanasonicPT-RZ670LW20,000
PanasonicPT-FW30U6,000
PanasonicPT-FX00U6,000
SonyDEFAULT3,000
SonyVPL-FH352,500
SonyVPL-FH362,500
SonyVPL-FH300L6,000
SonyVPL-FH3006,000
SonyVPL-FH500L8,000
SonyVPL-FHZ5520,000
SonyVPL-FHZ5720,000
SonyVPL-FHZ5820,000
SonyVPL-FHZ6020,000
SonyVPL-FHZ6520,000
SonyVPL-FHZ6620,000
SonyVPL-FHZ9020,000
SonyVPL-FHZ90L10,000
SonyVPL-FHZ91L10,000
SonyVPL-FHZ120L10,000
SonyVPL-FHZ120L10,000
SonyVPL-FWZ700L20,000
SonyVPL-FHZ70020,000
SonyVPL-FW300L20,000
SonyVPL-FW30020,000
SonyVPH-PHZ1020,000
SonyVPL-PHZ1120,000

Device Endpoint Temperature Thresholds

If not noted below, the default is 40 degrees Celsius.

MakeModelTemperature Alert Threshold (degrees Celsius)
AMXDGX60
AMXDVX55
ExtronIN-160860
ExtronCrosspoint DTP65
PanasonicDefault60
PanasonicRZ47068
PanasonicRZ57075

Room Information Alerts

Alert NameTrigger ConditionSeverityGrace PeriodComments
Room Information MissingWhen Innomesh detects that there is no information associated with a room.NoticeYes
Room Information AnomalyWhen required room information fields are not populated.NoticeYes Required fields can be determined in the AV Service Portal.

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