This article provides guidance on how to restart a Crestron VC-4 room. Restarting a VC-4 room may be useful on useful occasions, such as when Crestron native and third party devices are failing to connect, or when rooms are experiencing high memory usage.
Restarting a Crestron VC-4 room requires access to the Crestron VC-4 web interface.
How to Access the Crestron VC-4 Web Interface
To access the Crestron VC-4 Web interface, navigate to the Innomesh Room Manager. Once there, hover over your name in the top right corner and select “Administration” from the dropdown, as shown below.
Upon entering Administration mode, navigate to the “Hosts” tab. Here, you can find your dedicated Crestron VC-4 servers, as shown below:
Once you are at Hosts tab you can click on either of your passive or active servers’ Web Link located on the right of either of the servers
Please be aware that certain tenancies may have more than one or two zones based on their specific needs. The active server(s) are the servers on which live rooms are currently running, and any actions taken on these servers can impact the room’s functionality.
Please exercise caution when making changes to the active server if there are rooms currently in use.
To access the active Crestron VC-4 server, please click on the “Web” link located to the right, as illustrated below.
Please be aware that you may need to be connected to your organisation’s VPN if you are trying to access the server from a remote location.
Upon accessing the server, a “Sign In” pop-up will appear, requiring your Crestron VC-4 credentials. The appearance of this prompt might vary based on the browser you are using, as shown below:
After logging into the active server, you will be presented with the server’s Web interface, as illustrated below:
How to Restart a Room
Once you’ve logged into the active Crestron VC-4 server, search for the particular room and click on the pencil icon to navigate to that room’s specific tab, as illustrated below:
In the room’s specific tab, you will find the “Actions” dropdown menu. When you hover over this menu, you will see the “Stop Room” option. Click on this option to turn off the room in the Crestron VC-4 Server, as illustrated below:
Ensure that you are in the room’s specific tab and not on the main page. You can verify this by checking that your desired room name is prominently displayed on the top left of your page in-front of “Room:”.
Please wait a few seconds as Innomesh starts the room back up. Typically, the room will start within a 5-10 second timeframe. You can confirm that the room is operational by launching the XPanel for the room or seeing the “Connected” prompt on the Touch Panel.
You can also determine if the room is operational by checking the status of the native devices. If they appear online, as illustrated below, the room is running again.
If the problem persists after restarting the VC-4 room, please reach out to us using this link